Why isn’t the Disc Coming Out of PS4?

A transparent (with no background) picture of a PS4 gaming console

Encountering a situation where the disc is not coming out of your PS4 can be frustrating. You might be wondering why this is happening. Well, there can be several reasons behind this issue, ranging from software glitches to mechanical problems.

We will discuss some possible causes and provide you with tips to resolve the problem of a stuck disc in your PS4.

However, you need to be patient about this and don’t rush to try out these solutions right away. Instead, give it a proper thought or consult a gaming geek before you try any of the solutions mentioned below.

If you’re going through this problem, then this blog post is surely going to help out because we’ve got a bunch of possible solutions here.

So without any further ado, let’s get right into it.

Please note that the tips/suggestions mentioned below aren’t expert advice. Try consulting a professional console expert or better call the official helpline.

The disc is not coming out of PS4: reasons and solutions

Here are some possibilities and their solutions:

Software glitches or system freeze

Sometimes, a software glitch or system freeze can prevent the PS4 from ejecting the disc. If you’re experiencing this issue, try restarting your console.

Press and hold the power button on the front of the PS4 for about 10 seconds until it turns off. Afterward, turn it back on and attempt to eject the disc.

Manual eject screw

The PS4 has a manual eject screw that can be used to manually eject a stuck disc. Firstly, make sure the PS4 is completely turned off. Then, locate the small hole in the bottom-right corner of the console.

Use a small Phillips screwdriver to turn the manual eject screw counterclockwise until the disc is partially ejected. Gently pull out the disc, being careful not to force it.

Check for obstructions

Inspect the disc slot for any obstructions that may be preventing the disc from ejecting. Dust, debris, or small objects can sometimes get stuck inside and interfere with the ejection process.

Use a can of compressed air to blow any debris away from the disc slot. Be cautious not to damage the optical drive or push any debris further into the console.

Safe mode options

If the above steps didn’t work, you can try accessing the PS4’s Safe Mode to troubleshoot the issue. Turn off the PS4 completely and then press and hold the power button until you hear a second beep.

Connect a controller to the console using a USB cable and select “Rebuild Database” or “Initialize PS4” from the Safe Mode menu. Be aware that choosing “Initialize PS4” will erase all data on the console, so use it as a last resort.

Manually eject the disc

You may manually eject a disc from your PS4 system if it becomes trapped inside. To release the disc, insert a screwdriver into the manual eject hole located directly above the PS4 logo and turn anticlockwise.

Troubleshoot unwanted PS4 console disc ejection

If your PS4 is ejecting discs on its own, press and hold the PS button on your controller to open the quick menu and select Power > Turn off PS4

Fix the eject button

If your PS4 eject button is not working, you can try to fix it by following the steps in this video. It’s important to note that attempting any DIY repairs or disassembling the console may void the warranty.

Clean the interior of your PS4 disc drive

Dust and debris can accumulate inside the disc drive, preventing it from functioning properly. Use a can of compressed air to blow out any dust or debris that may be inside the drive.

This might be possible once the disc has successfully been removed from the disc drive. You can clean up the disc drive to avoid this problem in the future.

If your PS4 is still under warranty, it’s recommended to seek professional help or contact Sony support before attempting any extensive repairs on your own.

How to locate the manual eject hole on a PS4

To locate the manual eject hole on a PS4, follow these steps:

  1. Turn off your PS4 console and unplug all cables.
  2. Position your PS4 on a table or desk.
  3. Look for the manual eject release, which is a screw hole above the PlayStation logo on the front of the console.
  4. Remove the cap if there is one covering the hole.
  5. Insert a matching Phillips screwdriver into the hole, then turn counterclockwise.
  6. Push through the layer of plastic until the disc pops out of the console.

If you are having trouble locating the manual eject hole, you can shine a flashlight through the vent on the outer left edge of the console to find it. There are also video tutorials available online that demonstrate how to manually eject a disc from a PS4

Are there any risks of damaging the console when using the manual eject hole?

If you have no idea what you’re doing, you could damage the console using the manual eject hole.

In most cases, using the manual eject hole to remove a stuck disc from a PS4 is safe and won’t damage the console.

However, it’s important to use the correct size screwdriver and to turn it gently and slowly to avoid causing any damage to the disc or the console. 

It’s also important to note that forcing the disc out of the console can cause damage to both the disc and the console, so it’s best to avoid doing this unless it’s necessary. If you’re unsure about using the manual eject hole, you can contact Sony support for further assistance.

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